Terms of Service and Disclaimer

1. Acceptance of Terms

These Terms of Service and Disclaimer ("Terms") constitute a legally binding agreement between you ("you", "your", or "user") and Concrete Sleeper Retaining Walls Toowoomba ("we", "our", "us") governing your access to and use of the website located at https://www.concretesleeperretainingwallstoowoomba.au/ and the enquiry service we provide.

By accessing or using our website or services, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

2. Our Enquiry Service

2.1 What We Do

Concrete Sleeper Retaining Walls Toowoomba is an enquiry and referral service. When you submit an enquiry, we pass your details to independent installers in our network who offer concrete sleeper retaining wall installation, engineered retaining walls, retaining wall drainage and garden terracing in Toowoomba and surrounding areas, so they can contact you about your project.

We do not carry out retaining wall work ourselves. All network partners hold appropriate licences for the work they carry out. Any quote, contract, warranty or work is between you and the installer you choose.

Providers may pay us to receive enquiries through this website. Using our enquiry service is free for you.

2.2 Your Consent to Share Your Details

When you submit an enquiry form, you confirm that you agree that your details may be shared with independent service providers and that they may contact you about this enquiry. Our Privacy Policy explains how this information is handled.

2.3 Service Limitations

• Our service is offered within our advertised service area
• The availability of installers may vary based on demand, capacity and other factors
• We reserve the right to decline to pass on any enquiry for any lawful reason

2.4 No Guarantee of Availability

We strive to keep our website and services available, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict availability of all or any part of our services for business or operational reasons.

3. Eligibility

To use our services, you must be at least 18 years of age, have the legal capacity to enter into binding agreements, and not be prohibited from using our services under Australian law or any other applicable jurisdiction.

4. AI-Powered Concierge: Recording, Transcription & Consent

By interacting with the AI-powered concierge widget on this site (text chat or voice), you acknowledge:

• You are speaking with an automated AI system, not a human, until you are explicitly transferred or called back by a person.
• Calls and chats may be recorded and transcribed for quality, training, and compliance purposes.
• Where recording requires consent under your state's law, the AI will state at the start of the call that the call may be recorded. If you do not consent, you can end the call and we will not retain a recording.

State-specific recording consent: Australian states differ on recording consent. NSW, QLD, WA, and the NT permit one-party consent (caller awareness is sufficient). VIC, SA, and TAS require all parties to consent before recording. The AI opener identifies itself and discloses recording in all calls regardless of state, so the higher standard is applied across the board.

You may opt out of the AI concierge at any time by ending the chat, hanging up, or contacting us via the standard form on this site.

5. User Obligations

5.1 Accurate Information

You agree to provide accurate, current and complete information when using our enquiry forms or otherwise communicating with us, and to only submit an enquiry on your own behalf or with the authority of the person concerned.

5.2 Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable laws, regulations or these Terms
• Infringe the rights of others, including intellectual property rights
• Transmit any harmful, threatening, abusive, defamatory or otherwise objectionable content
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the operation of our website or services
• Collect or harvest personal information from our website without authorisation
• Use automated systems (bots, scrapers and similar) without our express written permission
• Submit false enquiries, impersonate any person or entity, or misrepresent your affiliation
• Send unsolicited communications or spam

6. Intellectual Property

6.1 Our Content

All content on our website, including text, graphics, logos, images and the compilation of that content ("Content"), is the property of Concrete Sleeper Retaining Walls Toowoomba or our licensors and is protected by Australian and international copyright, trade mark and other intellectual property laws.

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to modify, reproduce or distribute our Content without written permission, use our Content for commercial purposes, remove any proprietary notices, or frame or mirror any portion of our website.

6.3 User Submissions

By submitting content to us (such as through enquiry forms or the AI concierge), you grant us a non-exclusive, royalty-free licence to use, reproduce and share that content for the purpose of handling your enquiry and operating our service.

7. Disclaimer

7.1 General Information Only

The information on this website, including any cost ranges, material descriptions and comments about approvals, is general in nature. It does not constitute building, engineering, legal or financial advice and should not be relied on as such. Costs, approval requirements and suitable wall designs depend on your site, soil, wall height, loads and drainage. You should obtain advice from a qualified professional relevant to your circumstances before making any decision.

7.2 Building and Construction

• Quotes and estimates from installers are subject to a site inspection and may vary with site conditions, access, material costs and scope of work.
• Some retaining walls may require engineering design, council approval or other approvals. Confirm the requirements for your property with the installer, a qualified engineer or Toowoomba Regional Council before work starts.
• Warranties are offered by installers and manufacturers under their own terms and are not provided by us.
• Timeframes provided by installers are estimates and may be affected by weather, material availability, approvals and other factors.

7.3 Independent Service Providers

When we pass your enquiry to a service provider:

• The provider is an independent business, not an employee or agent of Concrete Sleeper Retaining Walls Toowoomba
• You should confirm the provider's licences, insurance and qualifications before engaging them
• Any agreement you enter into is between you and the provider directly
• We are not responsible for the quality, accuracy, safety or outcome of work carried out by any provider

7.4 No Guarantees

While we aim to connect you with reputable installers, we make no guarantees about the availability of installers in your area, the suitability of any installer for your project, the price you will be quoted, or the outcome of any work.

7.5 Third-Party Links

Our website links to external websites, including government and industry sources, for your convenience. We are not responsible for the content of those websites, and a link does not imply endorsement.

8. Limitation of Liability

8.1 Website Provided "As Is"

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

8.2 Limitation of Damages

To the maximum extent permitted by law, Concrete Sleeper Retaining Walls Toowoomba and its owners, operators, employees, agents and affiliates are not liable for any:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data or business opportunities
• Loss or damage arising from work carried out, or not carried out, by any service provider
• Loss or damage arising from any decision made based on information on this website
• Loss or damage arising from errors or inaccuracies in our Content
• Unauthorised access to or alteration of your data

8.3 Maximum Liability

In any event, our total liability to you for all claims arising from or relating to these Terms or your use of our services will not exceed AUD $100.

8.4 Australian Consumer Law

9. Indemnification

To the extent permitted by law, you agree to indemnify Concrete Sleeper Retaining Walls Toowoomba and its owners, operators, employees, agents and affiliates against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or any false or misleading content you submit through our services.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and the courts competent to hear appeals from them.

11. Dispute Resolution

Before starting any formal proceedings, you agree to first contact us to try to resolve any dispute informally. If a dispute cannot be resolved informally, the parties agree to attempt mediation with a mutually agreed mediator or, failing agreement, a mediator appointed by the Resolution Institute. Nothing in this section prevents either party from seeking urgent interlocutory relief from a court.

12. Termination

You may stop using our services at any time. We may suspend or restrict your access to our services if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or that your use poses a security risk. Provisions that should reasonably survive termination, including intellectual property, the disclaimer, limitation of liability, indemnification and governing law, continue to apply.

13. Changes to Terms

We may modify these Terms at any time. When we do, we will update the "Last updated" date at the top of these Terms and post the revised Terms on our website. Your continued use of our services after any change constitutes your acceptance of the revised Terms.

14. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Concrete Sleeper Retaining Walls Toowoomba about your use of our website and services. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any right or provision is not a waiver of it.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Business: Concrete Sleeper Retaining Walls Toowoomba
• Email: quotes@concretesleeperretainingwallstoowoomba.au
• Website: https://www.concretesleeperretainingwallstoowoomba.au